Refund/No Return Policy
Flatirons Research Co – Return & Replacement Policy
Due to the specialized nature of research products, all sales are final. Flatirons Research Co does not issue refunds under any circumstances.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, you must contact us within 7 days of confirmed delivery.
To evaluate and process a replacement, we may require:
- Order number
- Clear photos of the damaged or incorrect product
- A detailed description of the issue
If the claim is approved, Flatirons Research Co will provide a replacement item at no additional cost. Replacement eligibility is determined at our sole discretion based on the information provided.
Non-Returnable Items
The following items are not eligible for return or replacement:
- Opened products
- Used products
- Products damaged due to improper handling, storage, or misuse
Replacement Policy
- Replacements are issued only for verified damaged or incorrect orders
- We do not offer refunds, store credit, or exchanges for any other reason
- In some cases, additional documentation may be required before a replacement is approved
Processing Time
Approved replacements will be processed within a reasonable timeframe. Shipping timelines may vary depending on product availability and carrier conditions.
