SCIENCE DRIVEN PROGRESS
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We’re here to assist with questions about our research materials, orders, and documentation.
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Contact Information
Business Hours
Sunday – Saturday
5:00 AM – 10:00 PM (MST)
Company Location
Flatirons Research Co
Boulder, Colorado
United States
Order Support
For questions about an existing order, please include your order number in your message so we can assist you more quickly
Frequently Asked Questions
General Questions
What are Flatirons Research Co products intended for?
All products offered by Flatirons Research Co are intended exclusively for laboratory research and analytical purposes. Products are not for human or veterinary use and are not intended for medical, therapeutic, diagnostic, or clinical applications.
Who can purchase from Flatirons Research Co?
Our products are intended for qualified individuals purchasing materials for legitimate laboratory research or analytical purposes. Purchasers are responsible for ensuring their acquisition and use of research materials complies with applicable laws and regulations.
Can you provide instructions for using your research materials?
We can assist with product specifications, analytical documentation, storage information, and other research-related questions. We do not provide instructions regarding human or animal administration, dosing, therapeutic use, or other uses outside the stated research purpose.
How can I contact Flatirons Research Co?
You can use the contact form on this page or email support@flatironsrc.com. Our business hours are Sunday–Saturday, 5:00 AM–10:00 PM Mountain Time.
Orders
How do I know if my order was received?
After successfully submitting an order, you should receive an order confirmation at the email address provided. If you do not receive one, check your spam or junk folder before contacting our support team.
Can I change or cancel an order after submitting it?
Contact us as soon as possible with your order number. We will attempt to accommodate changes or cancellations before fulfillment begins, but changes cannot be guaranteed once an order has entered processing.
What should I do if I received an incorrect product?
Contact our support team within 7 days of delivery with your order number and details about the item received. Photographs may be requested to help us evaluate the issue.
Do you offer bulk or wholesale ordering?
Yes. Volume pricing is available for qualifying research orders. Contact our team with the products and approximate quantities you are interested in for additional information.
Shipping & Delivery
How quickly are orders shipped?
Orders are generally prepared for fulfillment by the next business day. Carrier transit times vary based on destination and the shipping service selected. See our shipping policy for more details.
How can I track my shipment?
Tracking information is provided once your shipment has been prepared and processed by the carrier. Carrier tracking systems may require additional time before movement appears.
What should I do if my shipment arrives damaged?
Contact us within 7 days of delivery with your order number and photographs of the product and packaging. Eligible damaged products may be replaced in accordance with our replacement policy.
What happens if my package is delayed?
Carrier delays can occasionally occur after a shipment leaves our facility. Use the tracking information provided to monitor your shipment. If there appears to be an unusual delay, contact us and we can help review the shipment status.
